CANCELLATIONS – made within 24 hours of the scheduled time of service or failure to show for your appointment will authorize The Spa at Litchfield Hills to charge the full amount of the services scheduled to the credit card on the customer’s file.
ARRIVAL – Your promptness is appreciated. Please arrive 5-10 minutes prior to your service. If you are late, an abbreviated service will be performed and you will be charged for the originally scheduled service. If time permits, we will accommodate you for the full amount of time.
JEWELRY & VALUABLES – The Spa at Litchfield Hills is not responsible for damage or loss of personal articles. We provide facilities to lock your belongings if necessary.
GIFT CERTIFICATES – Gift certificates and packages are non-refundable but can be redeemed for products and/or services of your choice. Gift certificates never expire.
CHILDREN – Please keep in mind that our facility is a place for relaxation and peace. Children are welcome when they are receiving service.
CELL PHONES – As a courtesy to all spa guests and staff, kindly mute all cell phones when entering the spa. We asks guests to enjoy a quiet moment and refrain from the use of cellphones during your visit.
PRICING – Prices reflect the value of our products and services and are subject to change without notice. Connecticut state sales tax is applied to all services except hair and massage therapy.
GRATUITIES – Our team is appreciative for any token of gratitude from our guests as we strive to provide an above and beyond experience each time you visit. Guests will often leave an industry average of 20% gratuity for a service provider after their visit, however this is always at the guests’ discretion.
ONLINE BOOKINGS – Our guest services team reviews all online bookings and reserves the right to contact you as needed to perfect your appointment. Please put specific service provider or upgrade requests in the “notes” section while booking online so we can accommodate all your expectations.
WE DO NOT ACCEPT GRATUITIES BY CREDIT CARD